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Responsible for the management and supervision of all assigned departments. Assists in managing and controlling the operations of the Store to ensure that Company standards and expectations are consistently met. Supervises areas assigned by the Store Manager and follows the Ross philosophy and policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for the entire Store operation and will execute the business plan and associated programs that will deliver the desired sales and profit results, while maintaining good quality Customer service.
Maintaining a Safe & Secure Environment:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Ensures all Associates understand and can execute emergency operating procedures.
Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
Assists in the facilitation of monthly safety meetings.
Treats all Customers and Associates with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
Personal and Store Brand:
Represents and supports the Company brand at all times.
Maintains and models a professional appearance, in accordance with the Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.
Manages Store to ensure a clean, neat, easy to shop environment.
Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
Merchandise Processing and In-Store Marketing
Ensures merchandise is presented and organized according to Company merchandising guidelines.
Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
Monitors the maintenance of Customer Service, Sizing and Markdowns to Company expectations.
Ensures markdowns are processed according to policy on an accurate and timely basis.
Conducts Code 50 package inspections.
Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
Assists with training Associates on Loss Prevention awareness and Store shortage goals.
Monitors mark-out-of-stock policy to ensure proper administration.
Ensures Public View Monitor (PVM) system is maintained properly.
General Operating Requirements:
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
Communicates any variances to Company standards to the Store Manager.
Ensures proper scheduling of Associates to meet business objectives.
Ensures compliance with all State, Local and Federal regulations.
Accepts special assignments as directed by Leadership.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Assists in recruiting, hiring, training and developing non-exempt Associates.
Ensures compliance of Ross personnel policies and procedures.
Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
Assists in the management of and continuous monitoring of actual expenditures to be within budget.
Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
Managing and Measuring Work
Drive for Results
Hiring and Staffing
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Two or more years of Store or Assistant Store Manager experience in a retail environment.
Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
Ability to set priorities and exercise independent judgment.
Maintain high quality of Customer service.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 20 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Direct supervision of all non-exempt Associates.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at managements discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Companys overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.